How to prepare your iPhone or iPad for repair
Simple steps to make your repair faster, smoother and hassle-free.
Back up your device
Before bringing your iPhone or iPad in for repair, we recommend backing up your data. This helps protect your photos, messages and important information if the device needs to be reset or replaced during the repair.
Make sure you know your Apple ID
You may need your Apple ID and password during the repair process. This is especially important if your device needs to be tested or restored.
Turn off Find My if required
Some repairs require Find My iPhone or iPad to be turned off. If needed, our team can guide you through this when you arrive.
Remove accessories
Please remove any cases, screen protectors or accessories before bringing your device in. This allows us to assess and repair your device properly.
Bring any relevant details
If you have already booked your repair or spoken to us, bring any reference details with you. Let us know the issue clearly so we can help as quickly as possible.
Ready to book your repair?
Once your device is prepared, you can book your repair or visit our Newquay store.