Frequently asked questions

Repair times vary depending on the device and the issue. Some repairs can be completed quickly, while others require more time for assessment, parts, or more complex work. We will confirm turnaround time before any work begins.

We recommend booking to secure availability, but you can also visit our Newquay store for an assessment.

Yes. As an Apple Authorised Service Provider, we use genuine Apple parts where applicable.

Repair costs vary depending on the device, model and fault. For products without fixed pricing, we assess the device first and confirm the cost before any work is carried out.

Apple Authorised repairs use genuine Apple parts and approved processes. Lower-cost repairs may use non-genuine components that can affect reliability, performance and future support.

We charge a diagnostic fee to assess some devices. If you proceed with the repair, this fee is credited towards the final cost.

Coverage depends on the product, the issue and the current support status of the device. We can help check this before your repair proceeds.

Some AppleCare+ repairs include an excess fee depending on the type of damage and the product. We will confirm if this applies before any work is carried out.

We support a wide range of Apple devices, but availability depends on parts and Apple support status. Contact us to confirm support for your specific model.

We support iPhone, iPad, Mac, Apple Watch, AirPods, and a range of other Apple devices and accessories depending on model and service availability.