Before some Apple repairs can go ahead, Find My needs to be turned off on the device.
This is a very common step, but it also causes a lot of delays because customers often arrive without realising it may be required.
If you know your device may need service, it is worth checking this in advance as part of your wider repair preparation.
Why Find My matters
Find My is an important security feature, but for some types of service it can prevent the next step from moving forward until it has been disabled correctly.
That is why we often recommend sorting this before the appointment where possible.
Before you start
Make sure you have:
- the device with you
- your Apple ID email address
- your Apple ID password
- access to any two-factor authentication method if required
If you cannot access your Apple ID, you may not be able to turn Find My off at the time you need it.
On iPhone or iPad
The usual route is:
- Open Settings
- Tap your name at the top
- Tap Find My
- Tap Find My iPhone or Find My iPad
- Switch it off
- Enter your Apple ID password if prompted
If you cannot do it in advance
Do not panic.
If Find My needs to be turned off for your repair and you are not sure how to do it, our team can explain the process when you arrive. The main thing is to make sure you know your Apple ID details before your repair appointment.
Final thoughts
Turning off Find My is often simple, but it is one of the most common causes of avoidable repair delays.
If you are preparing for service, it is worth checking it beforehand along with your backup and Apple ID details.
Need help preparing your device for service? Read our guide on how to prepare your iPhone or iPad for repair or contact TekStore before your appointment.